Privacy Policy

1. Introduction

Welcome to the prg77 Privacy Policy. This document explains how prg77 ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "User") who access and use our online gaming services. At prg77, we are committed to protecting your privacy and ensuring the security of your personal data in accordance with international data protection standards and best practices applicable to the Indonesian market.

By creating an account on prg77, accessing our website, using our mobile applications, or engaging with any of our gaming services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal information as described in this Privacy Policy. This Privacy Policy is incorporated into and forms part of our Terms and Conditions. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using the Platform and refrain from registering an account.

We reserve the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated "Last Updated" date. Material changes that significantly affect how we handle your personal information will be communicated to you via email or prominent notice on the Platform. Your continued use of prg77 services following the posting of changes constitutes your acceptance of such modifications.

2. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, prg77 collects various categories of personal information from Users. The types of information we collect include:

2.1 Personal Identification Information

When you register an account on prg77, we collect the following personal identification details:

• Full Legal Name: Your complete name as it appears on your Indonesian identification card (KTP), required for account verification and compliance purposes.
• Date of Birth: To verify that you meet the minimum age requirement of 21 years and to comply with responsible gaming regulations.
• Indonesian Identification Number (NIK): Your KTP number for identity verification and to prevent duplicate account registration.
• Gender: Optional demographic information that helps us personalize your experience.
• Residential Address: Your complete home address in Indonesia, including street, city, province, and postal code, used for verification and regulatory compliance.
• Nationality and Citizenship: To confirm eligibility for using our services as Indonesian residents.

2.2 Contact Information

We collect contact details to communicate with you regarding your account, transactions, and important service updates:

• Email Address: Your primary email for account communications, password resets, promotional offers, and important notifications.
• Mobile Phone Number: Your Indonesian mobile number for account security verification, two-factor authentication, and customer support purposes.
• Preferred Communication Method: Your choice of how you wish to receive notifications from prg77.

2.3 Financial and Payment Information

To process deposits and withdrawals, we collect payment-related information, which varies depending on your chosen payment method:

• Bank Account Details: For deposits and withdrawals via BCA, BRI, BNI, or Mandiri, we collect your bank account number, account holder name, and bank branch information. This information must match the name on your registered prg77 account.
• E-Wallet Information: For transactions using OVO, DANA, or GoPay, we collect your registered e-wallet account number or phone number linked to your e-wallet.
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes.
• Payment Verification Documents: Bank statements, e-wallet screenshots, or other proof of payment ownership as required for security verification.

Please note that prg77 does not directly store sensitive payment card information such as full credit card numbers, CVV codes, or card PINs. All payment transactions are processed through PCI-DSS compliant third-party payment gateways that maintain their own secure infrastructure.

2.4 Verification Documents

As part of our Know Your Customer (KYC) compliance obligations, we collect and store copies of identity verification documents:

• Indonesian ID Card (KTP): Clear, legible photographs or scans of the front (and back if applicable) of your valid KTP showing your photograph, full name, date of birth, address, and identification number.
• Proof of Address Documents: Recent utility bills, bank statements, government correspondence, or other official documents dated within the last three months that verify your residential address.
• Selfie Verification Photos: Photographs of yourself holding your KTP next to your face, sometimes requested for enhanced security verification.

2.5 Gaming Activity Data

We automatically collect information about your gaming activities on the prg77 Platform to provide personalized service, detect fraud, and ensure fair play:

• Gameplay Data: Games played, bet amounts, win/loss records, game duration, preferred game categories, betting patterns, and play frequency.
• Account Activity: Login times, session duration, features used, pages visited, and navigation paths through the Platform.
• Promotional Engagement: Bonuses claimed, promotional codes used, campaign participation, and marketing email interactions.
• Customer Support Interactions: Chat transcripts, email correspondence, support tickets, and resolution history.

2.6 Technical and Device Information

When you access prg77, we automatically collect technical information about your device and connection:

• IP Address: Your Internet Protocol address, which helps us verify your geographic location, detect fraudulent access, and comply with licensing requirements.
• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifier, and mobile device model.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies that track your preferences, session information, and browsing behavior (see Section 8 on Cookies).
• Connection Data: Internet service provider, connection speed, referring website, time zone setting, and access timestamps.

3. How We Use Your Information

prg77 uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your User account on the prg77 Platform.
• Verifying your identity, age, and eligibility to use our gaming services.
• Processing deposits, withdrawals, and other financial transactions securely and efficiently.
• Providing customer support and responding to your inquiries, questions, and complaints.
• Managing bonuses, promotions, loyalty programs, and rewards you participate in.
• Tracking your gaming history and maintaining accurate records of your transactions and gameplay.

3.2 Security, Fraud Prevention, and Compliance

• Detecting, preventing, and investigating fraudulent activity, money laundering, bonus abuse, underage gambling, and other violations of our Terms and Conditions.
• Monitoring gameplay for suspicious patterns, collusion between players, use of automated betting systems, or exploitation of system vulnerabilities.
• Complying with legal obligations, regulatory requirements, and licensing conditions applicable to online gaming operations.
• Responding to lawful requests from government authorities, law enforcement agencies, or regulatory bodies.
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) verification processes.
• Protecting the security and integrity of the Platform, preventing unauthorized access, and maintaining system stability.

3.3 Personalization and Service Improvement

• Personalizing your gaming experience by recommending games, offers, and content based on your preferences and playing history.
• Analyzing user behavior, gameplay patterns, and Platform usage statistics to improve our services, optimize game performance, and develop new features.
• Conducting market research, surveys, and user testing to better understand Indonesian player preferences and enhance our offerings.
• Testing new games, features, and technologies before wider release to select user groups.

3.4 Marketing and Communications

• Sending promotional emails, SMS messages, or push notifications about new games, bonuses, special offers, tournaments, and events (only with your consent or where permitted by law).
• Delivering targeted marketing content based on your gaming preferences, location, and engagement history.
• Communicating important account updates, service announcements, changes to terms, and security alerts.
• Inviting you to participate in promotions, loyalty programs, or exclusive VIP events.

You may opt out of marketing communications at any time by adjusting your account preferences, clicking the "unsubscribe" link in promotional emails, or contacting customer support. Please note that even if you opt out of marketing communications, we will still send you essential transactional and service-related messages.

4. How We Share Your Information

prg77 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with carefully selected third-party service providers who assist us in operating the Platform and delivering our services:

• Payment Processors: Banks, payment gateways, and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) who process deposits and withdrawals on our behalf. These providers maintain their own security and privacy standards.
• Game Providers: Software suppliers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others who provide the games you play on prg77. They may receive limited data necessary for game operation and fairness verification.
• Customer Support Platforms: Third-party systems that help us manage live chat, email support, and helpdesk tickets efficiently.
• Marketing and Analytics Services: Platforms that help us analyze user behavior, measure marketing campaign effectiveness, and deliver targeted advertising (subject to your consent where required).
• Cloud Storage and Hosting Providers: Secure data centers and cloud infrastructure providers that host our Platform and store encrypted user data.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to prg77.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulators, or courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Enforce our Terms and Conditions or investigate potential violations.
• Protect the rights, property, or safety of prg77, our Users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Cooperate with law enforcement investigations into suspected criminal activity, money laundering, or terrorist financing.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, bankruptcy, or other business transaction involving prg77, your personal information may be transferred to the successor entity or acquirer as part of the transaction. We will notify you via email and/or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing, such as participating in co-branded promotions, connecting your account to third-party services, or authorizing data sharing for specific purposes.

5. Data Security Measures

prg77 employs comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Controls

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected using industry-standard 256-bit SSL (Secure Socket Layer) encryption technology, the same level used by banks.
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted using advanced encryption algorithms.
• Firewall Protection: Multi-layered firewall systems protect our servers from external cyber threats and unauthorized intrusion attempts.
• Secure Authentication: Strong password requirements, account lockout mechanisms after multiple failed login attempts, and optional two-factor authentication (2FA) for enhanced account security.
• Regular Security Audits: Periodic vulnerability assessments, penetration testing, and third-party security audits to identify and address potential weaknesses.

5.2 Administrative and Operational Controls

• Access Restrictions: Personal information is accessible only to authorized prg77 employees and service providers who require access to perform their job functions, on a strict need-to-know basis.
• Employee Training: All staff members receive regular training on data protection principles, security best practices, and privacy regulations.
• Confidentiality Agreements: Employees and contractors are bound by contractual confidentiality obligations regarding user data.
• Incident Response Plan: Documented procedures for detecting, responding to, and recovering from data security incidents or breaches.

5.3 User Responsibility

While we implement robust security measures, you also play a critical role in protecting your account. You must:

• Choose a strong, unique password that is not used for any other online service.
• Never share your login credentials, password, or two-factor authentication codes with anyone.
• Log out of your account when using shared or public computers.
• Keep your registered email address and mobile number secure, as these are used for account recovery and security verification.
• Immediately notify prg77 customer support if you suspect unauthorized access to your account or any suspicious activity.

Please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information using industry best practices, we cannot guarantee absolute security. You acknowledge and accept the inherent risks of transmitting information online.

6. Data Retention

prg77 retains your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting, or reporting requirements. Specific retention periods vary depending on the type of information and our legal obligations:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your account's existence plus any legally required retention period after account closure.
• Transaction Records: Financial transaction data, including deposits, withdrawals, and betting history, is retained for a minimum of seven (7) years from the date of the transaction to comply with anti-money laundering regulations and tax requirements.
• Verification Documents: Identity verification documents (KTP copies, proof of address) are retained for seven (7) years after account closure for compliance and dispute resolution purposes.
• Marketing Data: Marketing preferences and communication history are retained until you withdraw consent or request deletion, subject to any overriding legal obligations.
• Closed or Inactive Accounts: Personal information for accounts that have been voluntarily closed or remain inactive for an extended period may be anonymized or deleted after applicable retention periods expire, unless retention is required for legal or regulatory purposes.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes without any further obligation to you.

7. Your Privacy Rights

As a prg77 user, you have certain rights regarding your personal information. Subject to applicable laws and regulatory requirements, these rights include:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format. You can access most of your personal information directly through your account dashboard at any time.

7.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. You can update most information directly in your account settings or by contacting customer support.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may be required to retain certain information for legal compliance, fraud prevention, dispute resolution, or to enforce our Terms and Conditions.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to our processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by adjusting your account preferences or clicking "unsubscribe" in promotional emails.

7.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection team at [email protected] or reach out via our 24/7 customer support channels. We will respond to your request within thirty (30) days. We may require verification of your identity before processing rights requests to prevent unauthorized access to your personal information.

8. Cookies and Tracking Technologies

prg77 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits. We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core functionality such as security, network management, login sessions, and access to secure areas. The Platform cannot function properly without these cookies.
• Performance and Analytics Cookies: Collect information about how you use our Platform, such as pages visited, time spent on pages, and navigation paths. This helps us understand user behavior and improve Platform performance.
• Functionality Cookies: Remember your preferences and settings (such as language preference, currency, login details) to provide a more personalized experience.
• Marketing and Advertising Cookies: Track your browsing activity to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies require your consent.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect Platform functionality and prevent you from using some features. By continuing to use prg77, you consent to our use of essential cookies and, if applicable, the optional cookies you have accepted.

9. Third-Party Links and Services

The prg77 Platform may contain links to third-party websites, services, or applications that are not owned or controlled by prg77. This Privacy Policy applies only to information collected by prg77. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our Platform. Clicking on third-party links or enabling third-party services is at your own risk.

10. International Data Transfers

While prg77 primarily serves users in Indonesia, your personal information may be transferred to, stored at, or processed in locations outside Indonesia where our servers, service providers, or business partners are located. These jurisdictions may have data protection laws that differ from Indonesian laws. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection regulations. By using prg77, you consent to such international transfers of your personal information.

11. Children's Privacy

prg77 is strictly intended for users who are 21 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information from our systems. Parents or guardians who believe that prg77 has collected information from a minor should contact us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will notify you by email (to the address associated with your account) or by posting a prominent notice on the Platform at least thirty (30) days before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of prg77 after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information and Data Protection Officer

If you have any questions, concerns, or complaints about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat in your account dashboard
• WhatsApp: +62-812-3456-7890
• General Inquiries: [email protected]

We are committed to resolving privacy concerns and complaints promptly and fairly. We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within thirty (30) days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.